:root {
  --ink: #172033;
  --ink-soft: #4d586c;
  --line: #d9dee7;
  --paper: #ffffff;
  --canvas: #f3f5f8;
  --navy: #172b4d;
  --blue: #2f63d8;
  --blue-dark: #204aa7;
  --blue-pale: #edf3ff;
  --amber: #a15c08;
  --amber-pale: #fff4df;
  --red: #a73535;
  --red-pale: #fff0f0;
  --green: #196548;
  --green-pale: #eaf7f1;
  --shadow: 0 16px 40px rgba(23, 32, 51, 0.08);
}

* { box-sizing: border-box; }

html {
  color: var(--ink);
  background: var(--canvas);
  font-family: "Lota Grotesque Alt 3", "Aptos", "Segoe UI", Arial, sans-serif;
  font-size: 16px;
  line-height: 1.45;
}

body { margin: 0; min-height: 100vh; }

button, input, select, textarea { font: inherit; }

button, a { -webkit-tap-highlight-color: transparent; }

a { color: inherit; }

.site-header {
  min-height: 72px;
  padding: 0 5vw;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  background: var(--paper);
  border-bottom: 1px solid var(--line);
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 15px;
  color: var(--ink);
  text-decoration: none;
}

.brand-mark {
  font-size: 1.45rem;
  font-weight: 900;
  letter-spacing: 0.18em;
}

.brand-label {
  padding-left: 15px;
  color: var(--ink-soft);
  border-left: 1px solid var(--line);
  font-size: 0.82rem;
  font-weight: 750;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.text-link {
  color: var(--blue-dark);
  font-size: 0.9rem;
  font-weight: 750;
  text-underline-offset: 4px;
}

.page-shell,
.admin-shell {
  width: min(1180px, 90vw);
  margin: 0 auto;
}

.intro-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.5fr) minmax(300px, 0.75fr);
  gap: 64px;
  align-items: center;
  padding: 82px 0 64px;
}

.eyebrow,
.section-label {
  margin: 0 0 12px;
  color: var(--blue-dark);
  font-size: 0.73rem;
  font-weight: 850;
  letter-spacing: 0.16em;
}

h1, h2, h3, p { margin-top: 0; }

h1 {
  max-width: 760px;
  margin-bottom: 20px;
  font-size: clamp(2.2rem, 5vw, 4.65rem);
  line-height: 0.98;
  letter-spacing: -0.045em;
}

h2 {
  margin-bottom: 10px;
  font-size: clamp(1.45rem, 2.4vw, 2rem);
  letter-spacing: -0.025em;
}

h3 { font-size: 1rem; letter-spacing: -0.01em; }

.lede {
  max-width: 700px;
  margin-bottom: 0;
  color: var(--ink-soft);
  font-size: 1.08rem;
}

.lede.compact { max-width: 620px; font-size: 1rem; }

.process-card {
  padding: 28px;
  background: var(--navy);
  color: white;
  box-shadow: var(--shadow);
}

.process-card .section-label { color: #b9ceff; }

.steps {
  margin: 0;
  padding: 0;
  list-style: none;
}

.steps li {
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 14px;
  padding: 17px 0;
  border-top: 1px solid rgba(255, 255, 255, 0.16);
}

.steps li > span {
  width: 30px;
  height: 30px;
  display: grid;
  place-items: center;
  color: var(--navy);
  background: white;
  font-size: 0.78rem;
  font-weight: 900;
}

.steps strong, .steps small { display: block; }
.steps small { margin-top: 3px; color: #dce5f7; line-height: 1.35; }

.form-section,
.success-panel {
  margin-bottom: 80px;
  padding: clamp(24px, 5vw, 54px);
  background: var(--paper);
  border: 1px solid var(--line);
  box-shadow: var(--shadow);
}

.section-heading {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 24px;
  padding-bottom: 24px;
  border-bottom: 1px solid var(--line);
}

.section-heading p:last-child {
  color: var(--ink-soft);
  font-size: 0.8rem;
  white-space: nowrap;
}

.required-dot {
  width: 7px;
  height: 7px;
  display: inline-block;
  margin-right: 5px;
  background: var(--blue);
}

fieldset {
  margin: 0;
  padding: 34px 0;
  border: 0;
  border-bottom: 1px solid var(--line);
}

legend {
  width: 100%;
  margin-bottom: 22px;
  padding: 0;
  font-size: 1.05rem;
  font-weight: 850;
}

.field-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 22px;
}

.wide-field { grid-column: 1 / -1; }

label { display: block; color: var(--ink); font-weight: 720; }
label > span { display: block; margin-bottom: 7px; font-size: 0.86rem; }
label b { color: var(--blue); }

input, select, textarea {
  width: 100%;
  min-height: 46px;
  padding: 11px 12px;
  color: var(--ink);
  background: #fbfcfe;
  border: 1px solid #b9c1cf;
  border-radius: 0;
  outline: none;
  transition: border-color 140ms ease, box-shadow 140ms ease, background 140ms ease;
}

textarea { resize: vertical; }

input:focus, select:focus, textarea:focus {
  background: white;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(47, 99, 216, 0.14);
}

label small {
  display: block;
  margin-top: 6px;
  color: var(--ink-soft);
  font-size: 0.76rem;
  font-weight: 500;
}

.check-row {
  display: grid;
  grid-template-columns: 22px 1fr;
  gap: 12px;
  align-items: start;
  margin: 26px 0;
  color: var(--ink-soft);
  font-size: 0.9rem;
  font-weight: 600;
}

.check-row input {
  width: 19px;
  min-height: 19px;
  height: 19px;
  margin: 2px 0 0;
  accent-color: var(--blue);
}

.check-row span { margin: 0; }

.security-row {
  min-height: 76px;
  display: flex;
  align-items: center;
  gap: 18px;
  margin-bottom: 20px;
}

.security-row p { margin: 0; color: var(--ink-soft); font-size: 0.82rem; }

.primary-button,
.secondary-button,
.icon-button {
  border: 1px solid transparent;
  border-radius: 0;
  cursor: pointer;
  font-weight: 800;
  transition: background 140ms ease, border-color 140ms ease, opacity 140ms ease;
}

.primary-button {
  min-height: 48px;
  padding: 12px 22px;
  color: white;
  background: var(--blue);
}

.primary-button:hover { background: var(--blue-dark); }

.secondary-button {
  min-height: 44px;
  padding: 10px 18px;
  color: var(--ink);
  background: white;
  border-color: #b9c1cf;
}

.secondary-button:hover { background: var(--canvas); border-color: #8d98aa; }

.primary-button:disabled,
.secondary-button:disabled { cursor: wait; opacity: 0.58; }

.compact-button { min-height: 42px; padding: 9px 16px; font-size: 0.86rem; }

.form-message {
  min-height: 0;
  margin: 0 0 16px;
  font-size: 0.9rem;
  font-weight: 700;
}

.form-message:empty { margin: 0; }
.form-message.error { padding: 12px 14px; color: var(--red); background: var(--red-pale); border-left: 4px solid var(--red); }
.form-message.success { padding: 12px 14px; color: var(--green); background: var(--green-pale); border-left: 4px solid var(--green); }

.success-panel {
  max-width: 760px;
  margin-top: 64px;
}

footer {
  min-height: 92px;
  padding: 22px 5vw;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 20px;
  color: #c8d2e4;
  background: var(--navy);
  font-size: 0.8rem;
  text-align: center;
}

footer a { text-underline-offset: 3px; }

/* Admin */

.admin-body { background: #eef1f5; }
.admin-header { position: sticky; top: 0; z-index: 10; }
.header-actions { display: flex; align-items: center; gap: 18px; }

.identity-chip {
  padding: 6px 9px;
  color: var(--ink-soft);
  background: var(--canvas);
  border: 1px solid var(--line);
  font-size: 0.72rem;
  font-weight: 750;
}

.admin-title-row {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 24px;
  padding: 54px 0 28px;
}

.admin-title-row h1 { margin-bottom: 10px; font-size: clamp(2rem, 4vw, 3.5rem); }

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  border: 1px solid var(--line);
  background: white;
}

.metric-grid article {
  min-height: 112px;
  padding: 22px;
  border-right: 1px solid var(--line);
}

.metric-grid article:last-child { border-right: 0; }
.metric-grid span { display: block; color: var(--ink-soft); font-size: 0.78rem; font-weight: 750; text-transform: uppercase; letter-spacing: 0.06em; }
.metric-grid strong { display: block; margin-top: 8px; font-size: 2.2rem; line-height: 1; }

.toolbar {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) minmax(180px, 0.35fr) auto auto;
  gap: 10px;
  padding: 22px 0;
}

.toolbar input, .toolbar select { min-height: 42px; background: white; }

.referral-list { display: grid; gap: 14px; padding-bottom: 80px; }

.referral-card {
  background: white;
  border: 1px solid var(--line);
  box-shadow: 0 5px 16px rgba(23, 32, 51, 0.035);
}

.referral-summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 22px 24px 16px;
}

.card-kicker { display: flex; flex-wrap: wrap; gap: 7px; margin-bottom: 9px; }
.stage-badge, .status-badge { padding: 4px 8px; font-size: 0.68rem; font-weight: 850; letter-spacing: 0.045em; text-transform: uppercase; }
.stage-badge { color: var(--blue-dark); background: var(--blue-pale); }
.status-badge { color: var(--ink-soft); background: var(--canvas); }
.status-badge.review { color: var(--amber); background: var(--amber-pale); }
.status-badge.ineligible { color: var(--red); background: var(--red-pale); }
.status-badge.completed { color: var(--green); background: var(--green-pale); }

.referral-names { margin-bottom: 5px; font-size: 1.08rem; }
.referral-meta { margin: 0; color: var(--ink-soft); font-size: 0.8rem; }
.card-date { min-width: 155px; text-align: right; }
.card-date span { display: block; color: var(--ink-soft); font-size: 0.7rem; font-weight: 750; text-transform: uppercase; }
.card-date strong { display: block; margin-top: 3px; font-size: 0.91rem; }

.card-progress { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; height: 4px; gap: 2px; padding: 0 24px; }
.card-progress span { background: #dfe4ec; }
.card-progress span.complete { background: var(--blue); }

details { margin-top: 16px; border-top: 1px solid var(--line); }
summary { padding: 14px 24px; color: var(--blue-dark); cursor: pointer; font-size: 0.82rem; font-weight: 800; }
summary:hover { background: #fafbfc; }

.detail-layout {
  display: grid;
  grid-template-columns: 1.45fr 0.85fr;
  gap: 34px;
  padding: 24px;
  border-top: 1px solid var(--line);
}

.detail-layout .field-grid { gap: 14px; }
.detail-layout label > span { font-size: 0.76rem; }
.detail-layout input, .detail-layout select, .detail-layout textarea { min-height: 40px; padding: 8px 10px; font-size: 0.86rem; }
.details-form .secondary-button { margin-top: 16px; }
.next-action-copy { min-height: 42px; color: var(--ink-soft); font-size: 0.86rem; }
.advance-stage, .resend-notification { width: 100%; margin-bottom: 9px; }
.note-form { margin-top: 20px; padding-top: 18px; border-top: 1px solid var(--line); }
.note-form .secondary-button { width: 100%; margin-top: 8px; }

.history-panel { padding: 20px 24px 24px; background: #fafbfc; border-top: 1px solid var(--line); }
.history-list { margin: 0; padding: 0; list-style: none; }
.history-list li { display: grid; grid-template-columns: minmax(150px, 0.25fr) 1fr; gap: 20px; padding: 10px 0; border-top: 1px solid var(--line); font-size: 0.8rem; }
.history-list time { color: var(--ink-soft); }
.history-list p { margin: 0; }
.history-list small { display: block; margin-top: 3px; color: var(--ink-soft); }

.empty-state { padding: 60px 24px; color: var(--ink-soft); background: white; border: 1px solid var(--line); text-align: center; }

dialog {
  width: min(640px, calc(100vw - 32px));
  padding: 0;
  color: var(--ink);
  background: white;
  border: 1px solid var(--line);
  box-shadow: 0 30px 90px rgba(23, 32, 51, 0.28);
}

dialog::backdrop { background: rgba(23, 32, 51, 0.56); backdrop-filter: blur(2px); }
dialog form { padding: 28px; }
.dialog-heading { display: flex; align-items: start; justify-content: space-between; gap: 20px; margin-bottom: 22px; padding-bottom: 18px; border-bottom: 1px solid var(--line); }
.dialog-heading h2 { margin: 0; }
.icon-button { width: 38px; height: 38px; color: var(--ink); background: white; border-color: var(--line); font-size: 1.5rem; line-height: 1; }
.dialog-copy { color: var(--ink-soft); font-size: 0.86rem; }
.dialog-actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: 24px; }
#settings-form > label + label { margin-top: 16px; }

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@media (max-width: 860px) {
  .intro-grid { grid-template-columns: 1fr; gap: 34px; padding-top: 54px; }
  .metric-grid { grid-template-columns: repeat(2, 1fr); }
  .metric-grid article:nth-child(2) { border-right: 0; }
  .metric-grid article:nth-child(-n+2) { border-bottom: 1px solid var(--line); }
  .toolbar { grid-template-columns: 1fr 1fr; }
  .search-field { grid-column: 1 / -1; }
  .detail-layout { grid-template-columns: 1fr; }
}

@media (max-width: 620px) {
  .site-header { padding: 12px 5vw; align-items: start; }
  .brand { align-items: start; }
  .brand-label { max-width: 125px; }
  .site-header > .text-link, .identity-chip { display: none; }
  .page-shell, .admin-shell { width: min(94vw, 1180px); }
  .field-grid { grid-template-columns: 1fr; }
  .wide-field { grid-column: auto; }
  .section-heading, .admin-title-row { align-items: start; flex-direction: column; }
  .form-section { padding: 22px; }
  .security-row { align-items: start; flex-direction: column; }
  footer { flex-direction: column; gap: 6px; }
  .metric-grid { grid-template-columns: 1fr 1fr; }
  .metric-grid article { min-height: 92px; padding: 16px; }
  .toolbar { grid-template-columns: 1fr; }
  .toolbar > * { grid-column: auto; }
  .referral-summary { align-items: start; }
  .card-date { min-width: 110px; }
  .detail-layout, .history-panel { padding: 18px; }
  .history-list li { grid-template-columns: 1fr; gap: 3px; }
}

/* Admin PIN login */
.admin-login-body {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
  background: #f6f7f4;
}

.admin-login-shell {
  width: min(100%, 440px);
}

.admin-login-card {
  background: #fff;
  border: 1px solid #d9dfd9;
  border-radius: 18px;
  padding: 30px;
  box-shadow: 0 18px 50px rgba(23, 56, 44, 0.08);
}

.admin-login-brand {
  display: inline-grid;
  place-items: center;
  width: 52px;
  height: 52px;
  margin-bottom: 22px;
  border-radius: 14px;
  background: #17382c;
  color: #fff;
  font-weight: 800;
  letter-spacing: 0.08em;
}

.admin-login-form {
  display: grid;
  gap: 16px;
  margin-top: 24px;
}

.admin-login-form label {
  display: grid;
  gap: 8px;
}

.admin-login-form input {
  width: 100%;
  min-height: 50px;
  padding: 10px 12px;
  border: 1px solid #cbd4ce;
  border-radius: 10px;
  font: inherit;
  font-size: 1.05rem;
}

.admin-login-note {
  margin: 18px 0 0;
  color: #66736d;
  font-size: 0.9rem;
}


/* Compact staff UI overrides */
.admin-header {
  min-height: 56px;
  padding: 0 3vw;
}

.admin-header .brand-mark { font-size: 1.2rem; }
.admin-header .brand-label { font-size: 0.72rem; }
.admin-header .text-link { font-size: 0.8rem; }
.admin-header .identity-chip { font-size: 0.66rem; }

.admin-shell {
  width: min(1320px, 94vw);
}

.admin-title-row {
  padding: 30px 0 18px;
}

.admin-title-row h1 {
  margin-bottom: 6px;
  font-size: clamp(1.75rem, 2.4vw, 2.25rem);
  line-height: 1.05;
  letter-spacing: -0.035em;
}

.admin-title-row .eyebrow { margin-bottom: 8px; font-size: 0.67rem; }
.admin-title-row .lede { font-size: 0.9rem; }

.metric-grid article {
  min-height: 82px;
  padding: 15px 18px;
}

.metric-grid span { font-size: 0.68rem; }
.metric-grid strong { margin-top: 5px; font-size: 1.65rem; }

.toolbar {
  gap: 8px;
  padding: 14px 0;
}

.toolbar input,
.toolbar select {
  min-height: 38px;
  padding: 8px 10px;
  font-size: 0.82rem;
}

.admin-body .compact-button {
  min-height: 38px;
  padding: 7px 13px;
  font-size: 0.78rem;
}

.admin-body .form-message { font-size: 0.8rem; }
.admin-body .empty-state { padding: 42px 20px; font-size: 0.85rem; }

/* Keep the PIN screen intentionally compact on desktop. */
.admin-login-shell { width: min(100%, 380px); }
.admin-login-card { padding: 24px; border-radius: 14px; }
.admin-login-brand {
  width: 44px;
  height: 44px;
  margin-bottom: 17px;
  border-radius: 11px;
  font-size: 0.9rem;
}
.admin-login-card .eyebrow { margin-bottom: 7px; font-size: 0.66rem; }
.admin-login-card h1 {
  margin-bottom: 9px;
  font-size: 1.8rem;
  line-height: 1.08;
  letter-spacing: -0.03em;
}
.admin-login-card .lede { font-size: 0.88rem; line-height: 1.4; }
.admin-login-form { gap: 12px; margin-top: 18px; }
.admin-login-form label > span { font-size: 0.78rem; }
.admin-login-form input {
  min-height: 44px;
  padding: 8px 10px;
  font-size: 0.95rem;
}
.admin-login-form .primary-button {
  min-height: 42px;
  padding: 9px 16px;
  font-size: 0.82rem;
}
.admin-login-note { margin-top: 14px; font-size: 0.78rem; }

@media (max-width: 620px) {
  .admin-header { min-height: 54px; padding: 10px 3vw; }
  .admin-title-row { padding-top: 24px; }
  .admin-title-row h1 { font-size: 1.75rem; }
  .metric-grid article { min-height: 76px; padding: 13px; }
  .metric-grid strong { font-size: 1.5rem; }
  .admin-login-card { padding: 22px; }
}


/* Resident confirmation v4.5 */
.confirmation-lede {
  max-width: 620px;
  margin-bottom: 24px;
  color: var(--ink-soft);
  line-height: 1.55;
}

.confirmation-card {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin: 24px 0 18px;
  border: 1px solid var(--line);
  background: white;
}

.confirmation-card > div {
  padding: 18px 20px;
}

.confirmation-card > div + div {
  border-left: 1px solid var(--line);
}

.confirmation-card span {
  display: block;
  margin-bottom: 5px;
  color: var(--ink-soft);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.055em;
  text-transform: uppercase;
}

.confirmation-card strong {
  display: block;
  overflow-wrap: anywhere;
  font-size: 1rem;
}

.confirmation-status {
  margin: 0 0 12px;
  padding: 12px 14px;
  border-left: 4px solid var(--line);
  background: #f6f8fb;
  line-height: 1.45;
}

.confirmation-status.success {
  color: var(--green);
  border-left-color: var(--green);
  background: var(--green-pale);
}

.confirmation-status.saved {
  color: var(--ink);
  border-left-color: var(--amber);
  background: var(--amber-pale);
}

.confirmation-date {
  margin: 14px 0 0;
  font-weight: 750;
}

.confirmation-note {
  max-width: 650px;
  margin: 10px 0 24px;
  color: var(--ink-soft);
  font-size: 0.88rem;
  line-height: 1.5;
}

@media (max-width: 640px) {
  .confirmation-card { grid-template-columns: 1fr; }
  .confirmation-card > div + div {
    border-top: 1px solid var(--line);
    border-left: 0;
  }
}


/* v4.6 participant workflow */
.participant-shell{max-width:760px;margin:0 auto;padding:48px 24px 72px}.participant-summary{display:grid;grid-template-columns:1fr 1fr;gap:1px;background:#d6dce7;border:1px solid #d6dce7;margin:24px 0}.participant-summary>div{background:#fff;padding:16px 18px}.participant-summary span{display:block;font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:#667085;margin-bottom:5px}.participant-summary strong{font-size:15px}.participant-status{margin-top:18px;padding:14px 16px;border-left:3px solid #285ddd;background:#f3f6fd}.participant-status.error{border-color:#c43d3d;background:#fff2f2;color:#8e2424}


/* v4.7 secure document flow */
.continuation-note,.secure-tax-note{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;margin:4px 0 20px;border-left:3px solid #285ddd;background:#f3f6fd;color:#25324b}.continuation-note strong,.secure-tax-note strong{white-space:nowrap}.continuation-note span,.secure-tax-note span{font-size:.86rem;line-height:1.45}.secure-tax-note{margin-bottom:18px;border-left-color:#177a58;background:#eef9f5}.fieldset-copy{margin:0 0 18px;color:#4f5d73;line-height:1.55;font-size:.9rem}.document-panel{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.document-list{display:grid;gap:8px;margin-top:10px}.document-link{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:10px 12px;border:1px solid var(--line);background:#fff;text-decoration:none;color:inherit}.document-link strong{font-size:.84rem}.document-link span{font-size:.74rem;color:#667085}.document-link:hover{border-color:#8ba8ed;background:#f7f9ff}@media(max-width:620px){.continuation-note,.secure-tax-note{flex-direction:column;gap:5px}.continuation-note strong,.secure-tax-note strong{white-space:normal}}

/* v4.9 simplified W-9 */
.w9-certification-details { margin: 8px 0 18px; padding: 12px 14px; border: 1px solid #d9dde3; }
.w9-certification-details summary { cursor: pointer; font-weight: 700; font-size: 13px; }
.w9-certification-details p { margin: 10px 0 0; line-height: 1.5; font-size: 12px; color: #555b64; }
.final-packet-link { display: inline-flex; align-items: center; justify-content: center; text-decoration: none; margin-top: 8px; }
.final-packet-link[hidden] { display: none !important; }

/* v5.2 SOP supporting backup — clean card layout */
.support-doc-panel {
  margin-top: 28px;
  border-top: 1px solid var(--line, #d9d9d9);
  padding-top: 24px;
  scroll-margin-top: 24px;
}
.support-doc-heading {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: flex-start;
  margin-bottom: 14px;
}
.support-doc-heading .eyebrow { margin-bottom: 5px; }
.support-doc-heading h3 { margin: 0 0 5px; font-size: 1.05rem; }
.support-doc-heading p:not(.eyebrow) { margin: 0; color: var(--muted, #666); max-width: 680px; line-height: 1.45; }
.support-readiness {
  white-space: nowrap;
  font-size: .78rem;
  font-weight: 800;
  border: 1px solid #d7dbe2;
  padding: 8px 10px;
  background: #f5f6f8;
  text-transform: uppercase;
  letter-spacing: .035em;
}
.support-readiness.complete { background: #fff; border-color: #b9c2d0; }
.sensitive-file-warning {
  margin: 12px 0 16px;
  padding: 11px 13px;
  background: #f7f7f7;
  border-left: 3px solid #60656f;
  font-size: .84rem;
  line-height: 1.45;
}
.support-slot-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}
.support-upload-form {
  min-width: 0;
  display: grid;
  grid-template-rows: auto auto auto;
  gap: 12px;
  align-content: start;
  padding: 15px;
  border: 1px solid #dfe3e8;
  background: #fff;
}
.support-upload-form.required-slot { border-top: 3px solid #6f7785; padding-top: 13px; }
.support-upload-form.optional-slot { background: #fafafa; }
.support-slot-copy { display: grid; gap: 5px; min-width: 0; }
.support-slot-title { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.support-slot-title strong { font-size: .91rem; }
.support-slot-copy > span { color: var(--muted, #6b6b6b); font-size: .79rem; line-height: 1.35; }
.requirement-chip {
  flex: 0 0 auto;
  border: 1px solid #cdd2da;
  padding: 3px 6px;
  font-size: .64rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .045em;
  background: #f2f3f5;
}
.requirement-chip.optional { background: #fff; color: #70757e; }
.support-slot-actions {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}
.support-upload-form input[type="file"] {
  min-width: 0;
  width: 100%;
  max-width: 100%;
  font-size: .76rem;
  padding: 6px;
  border: 1px solid #d8dce2;
  background: #fafafa;
}
.support-upload-form .compact-button { min-width: 76px; margin: 0; }
.slot-status {
  display: inline-flex;
  width: fit-content;
  font-size: .72rem;
  font-weight: 700;
  color: #8a3d3d;
  text-transform: uppercase;
  letter-spacing: .035em;
}
.slot-status.complete { color: #2d5d48; }
.support-document-list { display: grid; gap: 6px; margin-top: 16px; }
.support-document-row {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
  padding: 10px 12px;
  background: #fafafa;
  border: 1px solid #e7e7e7;
}
.support-document-row > div:first-child { display: grid; gap: 2px; min-width: 0; }
.support-document-row > div:first-child strong,
.support-document-row > div:first-child span { overflow-wrap: anywhere; }
.support-document-row span { color: var(--muted, #6b6b6b); font-size: .78rem; }
.support-document-row > div:last-child { display: flex; gap: 12px; align-items: center; flex: 0 0 auto; }
.text-button { border: 0; padding: 0; background: transparent; font: inherit; color: #555; text-decoration: underline; cursor: pointer; }
.compact-empty { padding: 12px; }
.w9-identity-line { display: grid; gap: 2px; margin: 10px 0 16px; padding: 10px 12px; background: #f5f5f5; }
.w9-identity-line span { font-size: .78rem; color: #666; text-transform: uppercase; letter-spacing: .04em; }

@media (max-width: 1080px) {
  .support-slot-grid { grid-template-columns: 1fr; }
}
@media (max-width: 620px) {
  .support-doc-heading { display: grid; }
  .support-readiness { width: fit-content; white-space: normal; }
  .support-slot-actions { grid-template-columns: 1fr; }
  .support-document-row { align-items: flex-start; flex-direction: column; }
  .support-document-row > div:last-child { flex-wrap: wrap; }
}


/* ============================================================
   v5.3 Workbench + public referral role selector
   ============================================================ */
.referral-public-shell{max-width:1180px}
.compact-intro{align-items:stretch}
.referral-entry{overflow:hidden}
.role-choice-fieldset{border:0;padding:0 0 22px;margin:0}
.referral-role-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.referral-role-card{position:relative;display:flex;flex-direction:column;gap:7px;min-height:118px;padding:20px 48px 18px 20px;border:1px solid #ccd2d8;background:#fff;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,background .15s ease}
.referral-role-card:hover{border-color:#7f8d9b;box-shadow:0 5px 18px rgba(28,41,53,.07)}
.referral-role-card input{position:absolute;opacity:0;pointer-events:none}
.referral-role-card strong{font-size:1.05rem;color:#17232f}
.referral-role-card small{font-size:.88rem;line-height:1.45;color:#66717b}
.role-check{position:absolute;right:18px;top:18px;display:grid;place-items:center;width:25px;height:25px;border:1px solid #b9c2ca;border-radius:50%;font-weight:800;color:transparent;background:#fff}
.referral-role-card:has(input:checked){border-color:#233f56;background:#f6f9fb;box-shadow:0 0 0 1px #233f56}
.referral-role-card:has(input:checked) .role-check{background:#233f56;border-color:#233f56;color:#fff}
.role-prompt{padding:18px;border:1px dashed #c9d0d7;background:#fafbfc;text-align:center;color:#66717b;margin-bottom:4px}
.referral-mode-panel{animation:renFadeIn .18s ease}
@keyframes renFadeIn{from{opacity:.45;transform:translateY(3px)}to{opacity:1;transform:none}}

.admin-shell{max-width:1680px;padding-left:28px;padding-right:28px}
.admin-title-row{margin-bottom:18px}
.workflow-tabs{display:flex;gap:6px;overflow-x:auto;padding:0 0 12px;border-bottom:1px solid #d9dee3;margin-bottom:14px;scrollbar-width:thin}
.workflow-tab{border:0;background:transparent;padding:11px 15px;font:inherit;font-weight:700;color:#56636f;white-space:nowrap;cursor:pointer;border-bottom:3px solid transparent}
.workflow-tab span{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 6px;margin-left:5px;border-radius:999px;background:#edf1f4;color:#51606c;font-size:.76rem}
.workflow-tab:hover{color:#17232f}
.workflow-tab.active{color:#203f56;border-bottom-color:#203f56}
.workflow-tab.active span{background:#dfe9f1;color:#203f56}
.workbench-toolbar{grid-template-columns:minmax(240px,1fr) minmax(180px,230px) auto auto;margin-bottom:14px}
.admin-workbench{display:grid;grid-template-columns:minmax(285px,330px) minmax(0,1fr);gap:16px;align-items:start}
.referral-queue-panel{position:sticky;top:84px;border:1px solid #d8dde2;background:#f7f9fa;min-height:540px;max-height:calc(100vh - 112px);overflow:hidden;display:flex;flex-direction:column}
.queue-heading{display:flex;align-items:end;justify-content:space-between;padding:17px 18px 13px;border-bottom:1px solid #d8dde2;background:#fff}
.queue-heading h2{font-size:1.08rem;margin:2px 0 0}
.queue-count{display:grid;place-items:center;min-width:30px;height:28px;padding:0 8px;background:#e8edf1;color:#273743;font-weight:800;font-size:.82rem}
.referral-queue{overflow-y:auto;padding:8px}
.queue-item{width:100%;display:flex;flex-direction:column;align-items:stretch;text-align:left;gap:7px;border:1px solid transparent;background:transparent;padding:13px 12px;cursor:pointer;font:inherit;color:#263541;margin:0 0 6px}
.queue-item:hover{background:#fff;border-color:#d7dde2}
.queue-item.active{background:#fff;border-color:#8fa0ad;box-shadow:inset 3px 0 0 #26465e}
.queue-item-top{display:flex;justify-content:space-between;gap:8px;align-items:center;color:#78838c;font-size:.72rem}
.queue-item strong{font-size:.9rem;line-height:1.35}
.queue-item small{font-size:.75rem;color:#6b7781;line-height:1.35}
.queue-stage{font-size:.68rem;text-transform:uppercase;letter-spacing:.04em;font-weight:800;color:#38556a}
.referral-workspace{min-width:0}
.referral-workspace .referral-card{margin:0;border-color:#d6dce1;box-shadow:0 3px 14px rgba(25,38,49,.04)}
.referral-workspace .referral-summary{padding:18px 20px 14px}
.referral-workspace .referral-summary h2{font-size:1.23rem}
.referral-workspace details>summary{display:none}
.referral-workspace details{border-top:1px solid #dfe4e8}
.case-snapshot{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:0;border-top:1px solid #e1e5e9;border-bottom:1px solid #e1e5e9;background:#fbfcfd}
.case-snapshot>div{padding:13px 15px;border-right:1px solid #e1e5e9;min-width:0}
.case-snapshot>div:last-child{border-right:0}
.case-snapshot span{display:block;color:#77828b;font-size:.69rem;text-transform:uppercase;letter-spacing:.045em;margin-bottom:4px}
.case-snapshot strong{display:block;font-size:.9rem;color:#233642;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.referral-workspace .detail-layout{padding:18px 20px;gap:20px}
.referral-workspace .support-doc-panel{margin:0;border-left:0;border-right:0}
.referral-workspace .history-panel{padding:20px}

/* clearer SOP document slots */
.support-slot-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px!important}
.support-upload-form{display:grid!important;grid-template-columns:minmax(0,1fr);gap:12px!important;align-items:start!important;padding:16px!important;border:1px solid #d9dfe4!important;background:#fff!important}
.support-upload-form.required-slot{border-left:3px solid #607a8f!important}
.support-upload-form.optional-slot{background:#fafbfc!important}
.support-slot-copy{min-width:0}
.support-slot-title{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:4px}
.support-slot-actions{display:grid!important;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}
.support-slot-actions input[type=file]{width:100%;min-width:0;padding:8px;border:1px solid #d3d9de;background:#f9fafb}
.slot-status{justify-self:start}
.support-readiness{white-space:nowrap}

@media (max-width:1180px){
  .admin-workbench{grid-template-columns:280px minmax(0,1fr)}
  .case-snapshot{grid-template-columns:repeat(3,minmax(0,1fr))}
  .case-snapshot>div:nth-child(3){border-right:0}.case-snapshot>div:nth-child(n+4){border-top:1px solid #e1e5e9}
  .support-slot-grid{grid-template-columns:1fr}
}
@media (max-width:860px){
  .referral-role-grid{grid-template-columns:1fr}
  .admin-shell{padding-left:14px;padding-right:14px}
  .workbench-toolbar{grid-template-columns:1fr 1fr}.workbench-toolbar .search-field{grid-column:1/-1}
  .admin-workbench{grid-template-columns:1fr}
  .referral-queue-panel{position:relative;top:auto;max-height:330px;min-height:0}
  .case-snapshot{grid-template-columns:repeat(2,minmax(0,1fr))}.case-snapshot>div{border-top:1px solid #e1e5e9!important}.case-snapshot>div:nth-child(-n+2){border-top:0!important}.case-snapshot>div:nth-child(even){border-right:0}
}
@media (max-width:620px){
  .workbench-toolbar{grid-template-columns:1fr}.workbench-toolbar .search-field{grid-column:auto}
  .workflow-tab{padding:10px 11px}
  .case-snapshot{grid-template-columns:1fr}.case-snapshot>div{border-right:0!important;border-top:1px solid #e1e5e9!important}.case-snapshot>div:first-child{border-top:0!important}
  .support-slot-actions{grid-template-columns:1fr}.support-slot-actions button{width:100%}
}